Terms and Conditions
Terms and Conditions
Clearsight Domiciliary Ltd
Last updated: October 2025
Welcome to the Clearsight Domiciliary website (the “Website”), operated by Clearsight Domiciliary Ltd (“we”, “our”, or “us”), in partnership with Clarity Ear Clinic.
By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please discontinue use of our Website.
Clearsight Domiciliary provides domiciliary (home visit) eye care services throughout the United Kingdom, including within care homes and residential facilities.
Our Website is designed for information, enquiries, and appointment bookings only.
For any questions, please contact:
You agree to use this Website only for lawful and appropriate purposes.
You must not:
• Use this Website in any way that breaches applicable laws or regulations.
• Use this Website to send, transmit, or upload spam or unsolicited material.
• Copy, reproduce, or distribute any Website content without written consent.
• Attempt to gain unauthorised access to our systems.
• Introduce malware or harmful code to the Website.
We reserve the right to restrict or terminate access to users who breach these conditions.
Our domiciliary eye care services are delivered by qualified and insured optometrists registered with the General Optical Council (GOC) and covered by the Association of Optometrists (AOP) indemnity.
• Bookings are subject to confirmation and service availability.
• We may contact you by phone or email to confirm details.
• The Website is used for enquiries and appointment requests only; it does not process payments.
• When providing services in care homes, we work collaboratively with care staff to ensure residents’ safety, comfort, and dignity.
• We comply fully with the Mental Capacity Act 2005 when obtaining consent and may liaise with next of kin or legal representatives when necessary.
If you purchase prescription glasses through Clearsight Domiciliary and find you are intolerant to the lenses within the first 30 days, you are entitled to a full refund or replacement.
If there are any issues with the frames, including manufacturing faults or defects, a refund or replacement is available within 30 days of collection or delivery.
Refunds requested after this period will be considered case by case and are not guaranteed.
For hearing aid information or issues, please visit Clarity Ear Clinic’s own website, as their policies apply independently.
When customers request to have existing frames reglazed (new lenses fitted into their own frame), this service is carried out at the customer’s own risk.
There is always a possibility of frame damage during reglazing due to material condition, brittleness, or heat/pressure required.
While all reasonable care is taken, Clearsight Domiciliary accepts no responsibility for breakage or damage to customer-supplied frames during reglazing.
Submission of frames for reglazing implies acceptance of this risk.
Our clinicians follow strict infection prevention and control measures in accordance with NHS, College of Optometrists, and care home protocols.
All equipment is sanitised between patients, and PPE is used as required to ensure patient safety.
Clearsight Domiciliary is committed to protecting vulnerable adults.
All staff receive safeguarding training and adhere to the Safeguarding Vulnerable Adults Policy.
Concerns regarding potential abuse or neglect are handled in line with statutory safeguarding procedures.
We aim to provide a high-quality, professional service. If you wish to make a complaint or raise a concern, please contact us directly via email.
Complaints are handled fairly and in accordance with General Optical Council (GOC) and College of Optometrists guidelines.
Clearsight Domiciliary holds full AOP indemnity, public, product, and employer’s liability insurance, covering all domiciliary and care home services.
All materials on this Website, including text, graphics, and logos, belong to Clearsight Domiciliary Ltd unless otherwise stated.
No reproduction or distribution is permitted without written consent.
Information on this Website is provided for general informational purposes only. It should not replace professional medical or optical advice.
Clearsight Domiciliary shall not be liable for any direct, indirect, or consequential damages resulting from use of this Website or our services, except as required by law.
This Website may contain links to third-party websites for convenience. We are not responsible for their content or policies.
Your use of this Website is also governed by our:
• Privacy Policy (data collection and protection)
• Cookie Policy (use of analytics and cookies)
These Terms are governed by English law, and any disputes will be handled in the courts of England and Wales.
For any enquiries, please contact:
info@clearsightdomiciliary.com
www.clearsightdomiciliary.co.uk