Privacy Policy
Privacy Policy
Clearsight Domiciliary Ltd
Last updated: October 2025
This Privacy Policy explains how Clearsight Domiciliary Ltd (“we”, “our”, “us”) collects,
uses, stores, and protects your personal data when you contact us, make an enquiry, or
receive eye care services.
We are committed to protecting your privacy and complying with the UK General Data
Protection Regulation (UK GDPR) and Data Protection Act 2018.We may collect the following personal data:
• Full name and title
• Date of birth
• Address
• Telephone number
• Email address
• Medical and optical information (for clinical purposes only)
Data is collected via:
• Online enquiry and booking forms
• Email or phone communication
• In-person clinical assessments during domiciliary visits
We do not use customer logins on our website.
Your data is used to:
• Arrange and confirm appointments
• Provide domiciliary eye care services
• Maintain accurate patient records
• Communicate results and updates
• Refer to medical professionals, if required
• Improve website functionality through Google AnalyticsWe only share your information when necessary for your care or as legally required.
This may include sharing with:
• Registered medical professionals for referrals
• Care home staff directly involved in your care
• Next of kin or legal representatives (where applicable)
• Our partner Clarity Ear Clinic, if you have requested a related service
All data sharing is carried out securely and in compliance with UK GDPRBefore providing eye care services, we always obtain informed consent from the patient or
their authorised representative.
Where an individual lacks mental capacity, we act in accordance with the Mental Capacity
Act 2005, obtaining consent from next of kin or an appointed guardian.Patient records are retained securely in line with College of Optometrists and NHS record
retention guidelines.
After the legally required period, data is permanently and securely deleted or destroyedYou have the right to:
• Access your personal data
• Request corrections or updates
• Request data deletion (where legally appropriate)
• Withdraw consent for marketing or communications
• Make a complaint to the Information Commissioner’s Office (ICO)All personal data is stored securely on encrypted systems.
We apply appropriate physical, technical, and administrative safeguards to protect your
information from unauthorised access or loss.We use Google Analytics to help us understand how visitors use our Website.
Cookies are small text files placed on your device to track site usage and improve
performance.
You can adjust your browser settings to refuse or delete cookies at any time.
We have a Safeguarding Policy in place and are committed to protecting vulnerable adults
from harm or neglect.
All staff are trained in confidentiality and safeguarding proceduresFor any data protection or privacy enquiries, please contact:
info@clearsightdomiciliary.com
www.clearsightdomiciliary.co.uk